FREQUENTLY ASKED QUESTIONS


Do we need a visa or an ESTA to go to the USA?
Where is Glenbrook Resort?
Can we book car hire?
How easy is it to drive in Florida?
How near is Sunshine Palms to the major attractions?
Is the house better value than a hotel?
How many people does the villa sleep?
What is provided in the home - what do I need to bring?
Which way does your pool face?
Is the pool heated/do you have child safety features?
Do you allow smoking in the home?
Do you allow pets in the home?
Do you have to bring baby equipment?
Do you have a telephone?
Can I access the internet?
What services/maintenance is provided?
How do we find the villa?
Are there any shops/stores nearby?
Are there any restaurants nearby?
Are there medical services close by?
If we have an emergency who can be contacted?
Is there a security deposit and what is it for?
What community services are there at Glenbrook?
How do we book?
How safe is our money?
Further questions?

For Sunshine Palms terms and conditions click here

Do we need a visa or an ESTA to go to the USA?

The US Government is frequently updating its requirements.

For the latest information, please go to: http://www.ukpa.gov.uk/index.asp


Where is Glenbrook Resort?

On the H27 it is just one and a half miles north of the 192. Glenbrook Resort is beautifully placed for attractions Orlando has to offer, but at the same time offers a quiet, relaxing retreat in a pretty community.


Can we book car hire?

Yes. We have preferential rates. Click here to view.


How easy is it to drive in Florida?

Floridian roads are not too congested, compared to major cities. Obviously for some countries, the driver has to remember the cars are left hand drive.

In Florida, unless stated, you may turn right at a red traffic light providing it is safe to do so.

Headlights must be turned on during rain or reduced visibility.

You are required to 'Stop' if a school bus stops, even if you are on the other side of the road. It is illegal to overtake a school bus when it is stopped for loading or unloading of passengers. You should remain stationary until all the children are clear of the road and the bus moves off.

When entering a school district watch out for reduced speed signs.

You may be required to pay in advance before filling up.

If the police stop you for any reason you must stay in your vehicle until the officer comes to you. Do not attempt to get out of the car.

You must have both your driving license and rental agreement with you. Failure can result in a fine.

You must report any accidents to the local police. You must not leave the scene of an accident. You must ask for a copy of the report for your car rental company.

Never drink and drive. You are not allowed to drink and drive. It is illegal in the State of Florida to visibly carry alcohol or to have an opened container of alcohol in the vehicle.



Is the house better value than a hotel?

The rate for our home is for the whole villa, not per person. In addition to the individual beautiful, well equipped bedrooms and bathrooms, you have the luxury of two lounges, 5 TVs all with cable, your own very well equipped kitchen, your own pool, spa, relaxing pool deck and a games area. We’ve got a PC with wi-fi network, PS2, games, books, videos and DVDs. Our management company have produced an information pack to assist you during your stay in our home - and before you go to Orlando there is our 'Guest Area' giving you lots more info and tips, and Glenbrook has its own Club House with even more facilities - tennis, gym, volleyball, fishing....


How many people does the villa sleep?

Up to 10 people plus baby.

Master bedroom with king size bed, master bathroom with walk in shower and full bath tub.

Master bedroom with queen size bed, master bathroom with walk in shower and full bath tub.

2 twin bedrooms, suitable for both adults and children sharing a family bathroom.

In addition there is a cot/crib for a baby which can be accommodated in any of the bedrooms and a sofa bed in ‘the formal lounge’. We also provide two toddler safety bed rails for young visitors.


How far is it from the local attractions?

It is approximately 10 minutes/8 miles from the entrance road to Disney, off the 192. Sea World is approximately 15 miles – about 20/25 minutes. Universal is 20 miles – approximately 25/30 minutes. The Orlando Convention Centre is approximately 25 minutes and we have had guests working here stay at our home.

Orlando International Airport is approximately 30 minutes.

Orlando Sanford Airport is approximately 45 minutes.

Tampa Airport is approximately 1 hour 10 minutes.

Miami Airport is approximately 3 hours 45 minutes.


What is provided in the homes - what do I need to bring?

Our home is completely furnished and equipped with bed linen, towels (including pool towels) all kitchen utensils including cups, plates, glasses (including plastic versions for use outside by the pool), cutlery, pots, pans and bake ware. There should be a hairdryer in each bathroom, iron and ironing board. In fact we have tried to include as much as possible to make your stay as enjoyable as possible - home from home. The house will have a basic supply of guest soap, toilet/napkin paper and a rubbish/garbage bag on your arrival. However replacement of these items is your responsibility during your stay. You will also be required to wash towels as you depart.


Which way does your pool face?

Our pool faces south catching the beautiful Floridian sun all day, helping to warm the pool/spa. (Many homes that do not publicise their pool’s position do not face south). Our home backs on to a cul-de-sac rather than backing directly onto another homes lanai/pool. The homes behind us have large gardens and there are 8 feett bushes planted on the boarder to give additional privacy. We have also fitted Floridian glass (gives a 'frosted glass' effect) for additional privacy.


Is the pool heated/do you have child safety features?

The pool/spa can be heated for an additional charge. This is usually recommended between mid-October and mid-April. The pool and spa heater is designed to maintain an appropriate water temperature up to 82 - 86 degrees and will take approximately 8 hours to heat up to this. However, this temperature can be lower at cooler times of the year. Pool heating is recommended between October and April. A solar pool cover is provided and this must be used when the pool is heated to maintain temperatures, especially overnight.

A safety pool fence with a gate should be erected for your arrival to protect children and non-swimmers.


Do you allow smoking in the home?

We have decided for the comfort and safety of all our guests that smoking is strictly prohibited inside the Villa? (Smoke alarms are fitted). Smoking is allowed on the pool deck.


Do you allow pets in the home?

We do not allow pets/animals in the home.


Do you have to bring baby equipment?

Our home has a baby’s cot/crib, two toddler bed safety rails, a high chair, two booster seats for dining, a baby monitor and two strollers provided free of charge, to make your holiday/vacation as pleasant as possible. The home is fitted with carpets throughout as we feel these are safer and more comfortable than tiles for babies/ toddlers.


Do you have a telephone?

Our home has two telephones - one between the kitchen/family room and a second in one of the master bedrooms - for outgoing and incoming calls. Local calls, long distance and international calls to over 40 countries are free.


Can I access the Internet?

Our house has a complimentary high speed internet with WiFi and a PC.


What services/maintenance is provided?

Our home is 'self-catering'. Prior to arrival the house will have been professionally cleaned with clean bed linen put on the beds and clean towels in the bathrooms. The home is provided with a washer, tumble dryer, dishwasher, vacuum, brushes, mop etc. If you wish, our management company will pleased to organise a clean for an additional fee. The grass is cut weekly and the pool is attended to at least once a week. For any queries our management company is always there to help.


How do we find the villa and gain access on our arrival?

Once final payment has been received we will forward important and useful information including how to find our home. Your keys will be waiting at the home and we will give information on how our home is accessed. We can organise late arrivals for our guests.


Are there any shops/stores near by?

Within a minute of the home is both a Walgreen’s and a CVS Pharmacy where basic items such as bread, butter, milk, cereals and biscuits can be purchased. Minutes away there is a post office, dry cleaners, Walmart and various eateries. Just along the H27 is Publix Supermarket, and many more takeaways/takeouts, restaurants and fast food outlets.


Are there any restaurants close by?

Close by are Santa Fe, Chillis, Wendys, Applebees, Chinese, Indian Cuisine and many more.


Are there medical services close by?

A Walk-In Medical Centre is located 5 minutes away. There is also an optician.


When we have an emergency who is our point of contact for questions/emergencies?

Our local management company will respond to your questions and queries.


Is there a security deposit and what is it for?

We have a refundable security deposit of £200/US$300. This covers breakages, inventory, damage, excessive utility charges or if the house is left in an exceptionally poor state of cleanliness (eg stains on carpet, marks on wall etc) when extra cleaning is required. This will be refunded by mail within 30 days of departure.


What community facilities are there at Glenbrook?

The Glenbrook Resort offers guests, free of charge, the use of facilities at the Club House. These include an exercise room, a comfortable lounge with a ‘movie’ entertainment system, pool and air hockey tables, whilst outside there is a communal pool, tennis court and sand volley ball court. Fishing rods are available for use on Glenbrook's own lake.

The Club House lounge also has a PC, with internet access and a wireless network for laptop use. This service is free of charge and the PC is available during the Club House open hours.


How do we book?

If you would like to book our home, please use the online booking form or email us. Our house is fully licensed for up to 10 people plus a baby.

When dates and the rate have been agreed, a provisional booking date will be held for 5 working days, pending receipt of a full deposit or payment as appropriate. Bookings may only be made by an adult aged 21 years or over. Only the persons named on the booking form are permitted to stay in the house. Florida State Law prohibits subletting, sharing or assigning. Any persons not shown on the booking form will be asked to leave by our agents to comply with the Florida statute.


How safe will our money be?

A concern some guests have is how safe will our money be when we are sending it to someone we have never met. Rest assured, we are very trustworthy people who are approachable. Our MC will verify we own the house if required. We are trusting you with our dream vacation home - and we may never have met. If you still feel unsure we do take payment through a credit card using PayPal.


Further questions

If you have any further questions please contact us.



Florida Sun